Welcome to 3D Cast's 3d printing information page. Information provided on this page is intended to give you a quick run through on all things 3d printing. Bookmark this page as posts will be posted regular basis.
3D Printing Information
Frequently Asked Questions
General
Where are you Located?
Where are you Located?
Our Warehouse is located in Pakenham, Victoria
Do you have a retail shop?
Do you have a retail shop?
No, we are 100% online store
How long will it take to process my order?
How long will it take to process my order?
We aim to process every order within 24 hours.
Do you do discounts on large orders?
Do you do discounts on large orders?
Yes, please send us message to talk about your 3d printing requirements.
You don't have what I need, Can I request something?
You don't have what I need, Can I request something?
Yes, we are always looking to expand our range! Please use the contact form or email us sales@3dcast.com.au to let us know what you would like.
Shipping
Is local pick up available?
Is local pick up available?
At this stage local pick up is NOT available.
What countries do you ship to?
What countries do you ship to?
We currently only ship within Australia
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 2-5 days. Express shipping is available on at checkout (for an additional charge).
Returns and Refunds
How do I return a product?
How do I return a product?
Items can be returned if there is a product defect. A replacement, refund or store credit will be issued. Items can not be returned due to change of mind. Please contact us if there is an issue.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 2 days from when we receive the item(s).