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Frequently Asked Questions

General

Where are you Located?

Our Warehouse is located in Pakenham, Victoria

Do you have a retail shop?

No, we are 100% online store

How long will it take to process my order?

We aim to process every order within 24 hours.

Do you do discounts on large orders?

Yes, please send us message to talk about your 3d printing requirements.

You don't have what I need, Can I request something?

Yes, we are always looking to expand our range! Please use the contact form or email us sales@3dcast.com.au to let us know what you would like.

Shipping

Is local pick up available?

At this stage local pick up is NOT available.

What countries do you ship to?

We currently only ship within Australia

How long will it take to receive my order?

Standard shipping normally takes 2-5 days. Express shipping is available on at checkout (for an additional charge).

Returns and Refunds

How do I return a product?

Items can be returned if there is a product defect. A replacement, refund or store credit will be issued. Items can not be returned due to change of mind. Please contact us if there is an issue.

How long will it take to receive my refund?

Refunds are processed within 2 days from when we receive the item(s).